Frequently Asked Questions

Ordering, compatibility, shipping, payment and warranty — answered.

Independent supplier notice. LIUCHUANG Parts is an independent aftermarket parts supplier. We are not affiliated with, authorized by, sponsored by or endorsed by any equipment or engine manufacturer. All brand names, model numbers and part numbers are used for compatibility identification only.

Send us any one of the following and we will confirm fitment before you order, free of charge:

• Engine Serial Number (ESN) or VIN
• Machine make, model and year
• The original part number printed on the unit you are replacing

Email help@liuchuangparts.com or message us on WhatsApp. A two-minute check before ordering is the cheapest way to avoid an international return.

No. We supply aftermarket and remanufactured replacement parts. They are not produced by, supplied by or certified by the original equipment manufacturer.

Every listing states the part type and condition. Brand names appear only to identify which machine a part is designed to fit.

A remanufactured unit is a used core that has been stripped, cleaned, repaired with new components where needed, reassembled and function-tested to working specification. Every unit is bench-tested before dispatch.

Very likely. Many part numbers supersede or cross-reference to others. Send us the number you have plus your machine model and we will identify the current equivalent, or source it for you.

Yes. Send the part numbers and quantities you need to help@liuchuangparts.com. We reply within 24 hours, Monday to Saturday.

Yes. Modules are configured to match your specific machine using the Engine Serial Number (ESN) or VIN you supply at the time of ordering, so the unit is ready to fit when it arrives.

We do not modify, disable or alter emissions control systems, and we do not supply performance-modification programming of any kind.

Enter it in the Order notes field at checkout, or email it to us immediately after ordering with your order number.

A module configured to your ESN or VIN cannot be returned for change of mind, or where the engine data you supplied was incorrect. It is built for one machine and cannot be resold.

If a unit arrives defective, we will replace or refund it in full. Please verify your ESN carefully before ordering — or ask us to check it for you first.

Send us the code, your machine model and a short description of the symptoms. Our technicians have extensive hands-on experience with heavy equipment electronics and will give you what guidance we can, free of charge. We are a parts supplier rather than a diagnostic service, so this is offered as help rather than as a formal diagnosis.

Checkout is powered by PayPal. You can pay with a PayPal account, or by Visa or Mastercard directly on our checkout page — no PayPal account needed and no redirect.

Bank transfer is available for wholesale orders. See our Payment Methods page.

Our direct card form accepts Visa and Mastercard only. If you hold an Amex, Discover or JCB card, choose the PayPal option at checkout and pay using the card saved in your PayPal wallet — that route works.

Declines come from your bank, not from us, and we are not told the reason. The most common cause is an international transaction block — many banks block merchants based in China by default.

Call the number on the back of your card and ask them to authorize an international transaction to a merchant in China. This resolves most declines on the second attempt. Also check that the billing address matches the one registered to the card.

Yes. The card fields on our checkout page are hosted by PayPal. Your card number, expiry date and security code go directly to PayPal and never reach our servers. We never store card details and cannot retrieve them.

All prices are displayed and charged in US Dollars (USD). If your card is held in another currency, your bank converts at its own rate and may add a foreign transaction fee.

Total time is handling time plus transit time:

Estimates are indicative. Customs clearance and remote-area delivery can add time.

The service is assigned automatically at checkout based on the total weight of your order — small lightweight items go Economy, heavier items go Express. The service applied is shown in your order summary. If you need Express on a lightweight order, contact us before paying and we will arrange it.

Shipping is free worldwide on all orders, with no minimum spend. The price you see at checkout is the price you pay us.

We ship worldwide from Foshan, Guangdong, China — including North America, Europe, Australia and New Zealand, the Middle East, Africa, South America and Southeast Asia. If your country does not appear at checkout, contact us and we will check whether we can arrange delivery.

Within 24–48 hours of dispatch, sent to the email address on your order. Allow another day or two for the first carrier scan to appear — a newly issued number often shows no data until the parcel reaches the first sorting hub.

You can track any order on our Track Your Order page.

Possibly. All orders ship internationally from China, and as the buyer you are the importer of record. Import duties, customs fees and local taxes are your responsibility and are charged separately by your local authorities or carrier on delivery.

We declare shipment values accurately on all customs paperwork. We do not mark shipments as gifts and cannot under-declare values. Full details in our Shipping Policy.

All products carry a 6-month warranty from the date of delivery, unless a longer period is stated on the product page. Cover applies to defects in materials and workmanship under normal operating conditions.

Full terms, exclusions and the claim process are on our Warranty Policy page.

Yes, within 30 days of delivery, provided the item is uninstalled, unused, in its original packaging and resalable. Contact us for a Return Authorization (RMA) number first — do not ship anything back before you have one.

Return freight on a change-of-mind return is paid by the buyer, and returns go to China, so please check the cost first. See our Return & Refund Policy.

Report it within 7 days of delivery with photographs of the outer packaging, the shipping label and the item. Where the fault is ours or the carrier's, we cover every cost — return shipping, replacement or full refund. You will not be asked to pay anything.

If the part is still uninstalled, it is a return. If it was fitted and then failed, it is a warranty claim. Choosing the right process gets you a faster answer.

Returned items are inspected within 1–3 business days of arrival, and approved refunds are issued the same day to your original payment method. PayPal balance refunds usually appear within hours; card refunds take 5–10 business days depending on your bank.

Yes. Orders of USD 8,000 or above qualify for a 5% discount. Email help@liuchuangparts.com with your company name, country and estimated monthly volume. Verification normally takes one business day.

Yes. After a completed first order and delivery, you qualify for a 2% discount on subsequent orders. Contact us to have it applied to your account.

Yes. Email us your requirements and we will issue a proforma invoice with our company details, bank details and a payment reference. Bank transfer clears in 2–5 business days.

Send us your ESN, fault code or part number and we will get straight to it. We reply within 24 hours, Monday to Saturday.