Return & Refund Policy
How to return an item, who pays for what, and when your refund arrives.
Effective Date: August 15, 2026
This policy applies to orders placed on or after 15 August 2026. Orders placed before this date remain covered by the policy in effect at the time of purchase.
Do not ship anything back before you have a Return Authorization (RMA) number. Unauthorized returns cannot be traced to your order, may be refused by our receiving team, and may be returned to sender at your cost.
1. Return or Warranty Claim?
These are two different processes. Choosing the right one gets you a faster answer.
2. Return Eligibility
You may request a return within 30 days of delivery, provided the item is:
- Uninstalled and unused — never fitted to a machine, never powered up, never connected
- In original condition — no scratches, no fluid or grease contact, no removed seals or labels
- In original packaging — with all accessories, connectors, brackets and documentation included
- Resalable — we must be able to sell it again as a new item
Requests received after 30 days, or for items that do not meet the above, may still be considered on a case-by-case basis, but we cannot guarantee acceptance.
3. Items That Cannot Be Returned
Not sure it fits? Ask us before you order. Send your machine model, engine model and ESN or VIN to help@liuchuangparts.com and our technicians will verify compatibility free of charge. This is the simplest way to avoid a return altogether.
4. Wrong, Damaged or Missing Items
Inspect your parcel on arrival. If the outer packaging is damaged, photograph it before opening.
Report a wrong, damaged, short or missing item within 7 days of delivery, with photographs of the outer packaging, the shipping label, the part label and the fault or damage.
Where the error or damage is ours or the carrier's, we cover all costs — return shipping, replacement, or a full refund including any shipping paid. You will not be asked to pay anything.
5. How to Return an Item
6. Who Pays Return Shipping
Please note: returns are shipped to China, so international return freight on a change-of-mind return can be significant relative to the value of the part. Before returning a low-value item, check the return freight quote first — and please contact us for a free compatibility check before ordering, which avoids the situation entirely.
7. Refunds
Returned items are inspected within 1–3 business days of arrival. Once a refund is approved we issue it the same day, always to the original payment method. We cannot refund to a different account, card or payee.
How quickly the money reaches you after that depends on your payment provider:
Partial refunds. Where a returned item arrives with missing accessories or packaging, or with damage caused by inadequate return packing, we may issue a partial refund reflecting the reduction in value. We will always tell you the amount and the reason before processing.
Import duties and taxes. Duties, taxes and clearance fees paid to your local authorities are not collected by us and cannot be refunded by us. Some jurisdictions allow you to reclaim duty on re-exported goods — check with your local customs office.
Refund not received? If your refund has not appeared after the timeframe above, check your bank or PayPal statement first, then contact us with your order number and we will send you the refund reference.
8. Exchanges
Where you need a different part rather than a refund, tell us at step 1 and we will handle it as an exchange.
Replacements for our error — wrong item, damaged in transit, defective on arrival — are dispatched by Express courier at our cost, and where the machine is down we will normally send the replacement before the original comes back.
For change-of-mind exchanges, any price difference is settled either way, and outbound shipping on the replacement is free as usual.
9. Cancelling Before Dispatch
The cheapest return is the one that never ships. If you need to cancel, contact us immediately — orders are dispatched within 1–3 business days.
Cancellations received before packing are refunded in full with no deduction. Once an order has been packed, an ECM has been configured to your ESN or VIN, or the parcel has been handed to the carrier, cancellation is no longer possible and the order must be handled as a return.
10. Contact Us
Always include your order number so we can look up your order immediately.
Note: This Return & Refund Policy forms part of our Terms of Service and is in addition to, and does not limit, any statutory rights you may have under the mandatory consumer protection laws of your jurisdiction. All refunds are issued in USD to the original payment method. Operated by Foshan Hechuang Engineering Machinery Co., Ltd. (Business Reg. No. 91440605MAE6NT782U), trading as LIUCHUANG Parts.