Shipping Policy
Free worldwide shipping on every order. Dispatched from Foshan, Guangdong, China.
1. Order Processing and Handling Time
You will receive an order confirmation email as soon as your payment is completed. Orders are picked, inspected and packed within 1–3 business days of cleared payment.
Business days are Monday to Saturday, excluding Chinese public holidays. Orders placed after 5:00 PM (GMT+8) begin processing the next business day.
ECM / ECU orders: modules are configured to the Engine Serial Number or VIN you supply before dispatch. Please provide your ESN or VIN in the order notes at checkout, or email it to us straight after ordering. Missing engine data is the most common cause of dispatch delay.
2. Shipping Methods
We offer two services. Both are free of charge on every order.
Transit time is counted from dispatch, not from the date you place your order. Total time to your door is handling time plus transit time. Delivery estimates are indicative and are not guaranteed.
3. How Your Carrier Is Assigned
The service is assigned automatically at checkout based on the total weight of your order. You do not need to choose.
- Small, lightweight items — such as sensors, switches and small connectors — are dispatched by Economy Shipping.
- Heavier items — such as ECM controllers, display panels, wiring harnesses, injection pumps and diagnostic kits — are dispatched by Express Shipping.
If your order combines light and heavy items, the whole order ships together by Express.
The service applied to your order is shown in the Order Summary at checkout and again on your order confirmation email. If you need Express on a lightweight order, contact us before paying and we will arrange it.
4. Shipping Charges
Shipping is free worldwide on all orders, with no minimum order value. The price you see at checkout is the price you pay to us.
Free shipping covers carriage only. It does not cover import duties, taxes, customs clearance fees, brokerage charges or remote-area surcharges levied in the destination country. See section 7.
5. Tracking Your Order
A tracking number is issued within 24–48 hours of dispatch and sent to the email address on your order. Please allow a further 24–48 hours for the first scan to appear on the carrier's system — a newly issued number often shows no data until the parcel reaches the first sorting hub.
Track any order on our Track Your Order page using your order number or tracking number.
You can also track directly with the carrier:
If you have not received a tracking email within 3 business days of ordering, check your spam folder and confirm the email address on your order, then contact us.
6. Delivery Address Requirements
Please supply a complete, accurate address including street number, unit or suite, postal code and a valid telephone number. Couriers routinely require a contact number for international deliveries and for customs clearance.
Check your address carefully before paying. Once an order has been dispatched, the address cannot be changed. If you spot an error before dispatch, contact us immediately and we will correct it.
We cannot accept responsibility for delays, failed delivery, redirection charges or loss arising from an incomplete or incorrect address supplied at checkout.
7. Customs, Import Duties and Taxes
All shipments are international. As the buyer, you are the importer of record in your country and are responsible for:
- Import duties, customs fees and clearance charges levied on delivery
- Any VAT, GST or sales tax applicable in your country
- Compliance with local import regulations for heavy equipment parts
These charges are set by your local authorities and are not included in the product price. We have no visibility of, or control over, the amount charged.
Accurate declarations. We declare shipment values accurately on all customs documentation. We do not mark shipments as gifts and we do not under-declare values under any circumstances. Requests to do so cannot be accepted.
8. Delays and Remote Areas
Transit times may be extended by customs inspection, carrier backlogs, severe weather, public holidays, address verification or events outside our reasonable control.
Deliveries to remote or rural postcodes, islands and some inland regions typically require additional transit time and may be handed to a local partner carrier for the final leg. Where a carrier applies a remote-area surcharge, that charge is payable by the recipient.
9. Undelivered or Refused Shipments
Please ensure someone is available to receive the shipment and to clear customs where required. Carriers normally hold a parcel for a limited period before returning it to sender.
Where a shipment is returned to us because it was refused, unclaimed, or undeliverable due to an incorrect address, we will contact you to arrange redelivery or a refund. Return-to-sender freight and any customs charges incurred may be deducted from a refund in these cases.
10. Lost or Damaged Shipments
Inspect your parcel on arrival. If the outer packaging is damaged, photograph it before opening and note the damage on the carrier's delivery record where possible.
Report damaged, short or incorrect shipments within 7 days of delivery, with photographs of the packaging, the label and the contents. This gives us the evidence needed to pursue a carrier claim and to send a replacement quickly.
If tracking has shown no movement for an extended period, or a parcel is marked delivered but not received, contact us and we will open an investigation with the carrier.
11. Shipping Enquiries
Please include your order number in any shipping enquiry so that we can look it up straight away.
Note: All prices are quoted in USD and exclude import duties, taxes and destination charges. Delivery estimates are indicative and are not guaranteed. This Shipping Policy forms part of our Terms of Service. Operated by Foshan Hechuang Engineering Machinery Co., Ltd. (Business Reg. No. 91440605MAE6NT782U), trading as LIUCHUANG Parts.