Frequently Asked Questions
Got a Question? We Have the Answer.
Everything you need to know about ordering, compatibility, shipping, and support from LIUCHUANG Parts — independent aftermarket supplier operated by Foshan Hechuang Engineering Machinery Co., Ltd.
🔧 Technical Support
🌍 Ships Worldwide
💳 PayPal Secure Payment
⚠️Independent Supplier Notice: LIUCHUANG Parts is an independent aftermarket parts supplier. We are not affiliated with, authorized by, or endorsed by Caterpillar (CAT), Cummins, Volvo, John Deere, or any other OEM manufacturer. All brand names are used for compatibility identification purposes only.
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Parts & Compatibility
Q
How do I make sure a part fits my machine?
Compatibility is our priority. Before ordering, please provide one or more of the following:
🔢Engine Serial No. (ESN)
🏗️Machine Model & Year
🔖Original OEM Part No.
Email help@liuchuangparts.com or contact us via WhatsApp and our technical team will verify fitment before you order — free of charge.
Q
Are your parts original OEM or aftermarket?
We supply high-quality aftermarket replacement parts that meet or exceed original factory specifications. We are not an authorized OEM dealer and do not sell OEM-branded original parts.
ℹ️All product listings clearly state the part type and condition. If you have any questions about a specific product, contact us before ordering.
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ECM Programming & Technical Support
Q
Do you provide ECM / ECU programming services?
Yes. We provide professional ECM/ECU programming for compatible Caterpillar, Cummins, and Volvo engine control modules. Simply provide your Engine Serial Number (ESN) or software version when ordering, and we will pre-program the unit before shipping so it is plug-and-play when it arrives.
✔Custom-programmed ECMs are built specifically to your machine and cannot be returned for ordering errors. Please verify your ESN carefully before ordering. If the unit arrives defective, we will replace or refund it in full.
Q
My machine is showing an error code. Can you help?
While we are primarily a parts supplier, our team has extensive hands-on experience with heavy equipment electronics. Contact us via WhatsApp (+86 150 8800 2493) or email with your error code and machine model and we will do our best to provide technical guidance — free of charge.
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Shipping & Delivery
Q
Which countries do you ship to?
We ship worldwide from Foshan, Guangdong, China via DHL, FedEx, and UPS Express, Yanwen Air Shipping including:
🇺🇸North America
🇪🇺Europe
🇦🇺Australia
🌍Africa & Middle East
🌏Southeast Asia
🌎South America
⚠️All orders ship from China. Import duties, customs fees, and local taxes are the buyer’s responsibility. Delivery is typically 5–15 business days depending on destination. See our Shipping Policy for full details.
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Payment
Q
What payment methods do you accept?
We currently accept PayPal as our sole payment method.
🔒Secure & Encrypted
Your card details are handled by PayPal — we never see or store them.
🛡️Buyer Protection
Eligible orders are covered by PayPal Buyer Protection.
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Warranty
Q
Do your parts come with a warranty?
Yes. Most of our electronic components carry a 3 to 12-month limited warranty covering manufacturing defects, including:
✔ECM / ECU Modules
✔Monitor Displays
✔Wiring Harnesses
✔Diagnostic Tools
ℹ️Warranty duration varies by product — check the individual product page for details. For full terms, see our Warranty Policy.
Still Have a Question?
Our team responds within 24 hours
Send your ESN, error code, or part number and we will help right away.
Legal Notice: LIUCHUANG Parts is operated by Foshan Hechuang Engineering Machinery Co., Ltd. (Business Reg. No. 91440605MAE6NT782U), an independent aftermarket supplier based in Foshan, Guangdong, China. We are not affiliated with Caterpillar, Cummins, Volvo, John Deere, or any OEM manufacturer. All brand names are used for compatibility reference only.
