LIUCHUANG Return Policy

LIUCHUANG is committed to customer satisfaction. This Return & Exchange Policy outlines the terms and conditions under which products may be returned or exchanged. By placing an order, you agree to the terms stated below.

Return Policy Contents

Eligibility for Returns

Warranty Claims

For warranty-related issues, customers must contact LIUCHUANG technical support before returning any item. Troubleshooting or documentation may be required before return authorization is approved.

Non-Warranty Returns

  • Return requests must be submitted within 90 days of delivery.
  • Products must be new, unused, uninstalled, and in original packaging.
  • Installed, used, modified, or damaged items are not eligible for return.
  • Certain items may be non-returnable, including original/core parts unless otherwise stated in writing.

Return Authorization (RMA Required)

All returns require a Return Merchandise Authorization (RMA) number.

To request an RMA, please contact LIUCHUANG Customer Support and provide the following information:

  • Order number
  • Part number(s)
  • Reason for return

Returns sent without an approved RMA number may be refused and returned to the sender.

Return Procedure

  1. Obtain an approved RMA number from LIUCHUANG.
  2. Securely package the product to prevent shipping damage.
  3. Clearly mark the RMA number on the outside of the package.
  4. Ship the item following the return instructions provided by LIUCHUANG.

Inspection, Refunds & Exchanges

All returned items will be inspected upon arrival.

  • Refunds will be issued for approved returns that meet all policy requirements.
  • Exchanges may be processed if a replacement is requested and available.
  • LIUCHUANG reserves the right to deny refunds for items returned in non-resalable condition.

Refund Processing Time

  • PayPal: Usually within 1 business day after approval.
  • Credit Card: Usually within 5 business days after approval (depending on bank processing time).

If the original order qualified for free shipping, the refund amount will not be reduced by the outbound shipping cost.

Shipping Cost Responsibility

  • Customer Responsibility: Return shipping costs apply when the item was ordered incorrectly or is no longer needed.
  • LIUCHUANG Responsibility: Return shipping costs are covered when the return is due to a confirmed quality defect or an incorrect item shipped by LIUCHUANG.

Return Address

Please do not return products without prior authorization.

Return instructions and the correct return address will be provided after RMA approval.

Returns that do not comply with this policy may be rejected and returned to the sender at the customer’s expense.

Contact Information

For returns, exchanges, or warranty support, please contact:

LIUCHUANG Customer Support
Email: help@liuchuangparts.com
WhatsApp: +86 150 8800 2493

Last Updated: 2026