Privacy Policy

1. Scope

This Privacy Policy explains how LIUCHUANG Parts ("we", "us", "our") collects, uses, shares, stores and protects personal information when you visit liuchuangparts.com, place an order, create an account, contact us, or otherwise interact with our services.

By using this website you acknowledge that you have read this Policy. Where local law gives you additional rights, those rights apply in addition to what is set out here.

2. Information We Collect

3. How We Collect It

We collect personal information when you:

• Browse this website or interact with its features
• Create an account or place, pay for, track, amend or cancel an order
• Contact us by email, contact form or WhatsApp
• Request a compatibility check, quotation or wholesale account
• Submit a return, refund or warranty request
• Subscribe to our newsletter or respond to a promotion

We also collect certain information automatically through cookies, analytics tools and server logs — see section 7.

4. How We Use It

• Process, configure, pack, dispatch and track your orders
• Configure ECM and ECU modules to the ESN or VIN you supply
• Verify part compatibility with your machine before or after purchase
• Handle returns, exchanges, refunds and warranty claims
• Answer your questions and provide technical support
• Send transactional messages — order confirmations, dispatch and tracking notices, refund updates, policy changes
• Send marketing communications where you have subscribed or where permitted by law
• Detect and prevent fraud, payment disputes, account misuse and abuse of the website
• Understand how the website is used and improve our products, listings and service
• Meet legal, tax, accounting, customs and regulatory obligations

5. Legal Bases for Processing

Where the GDPR or UK GDPR applies to you, we rely on the following legal bases:

6. We Do Not Sell Your Data

We do not sell personal information, and we do not share it with third parties for their own independent marketing. We share it only with the service providers listed in section 9, and only so that they can perform services for us.

7. Cookies and Similar Technologies

We use cookies and similar technologies for the following purposes:

You can manage or block cookies through your browser settings. Blocking strictly necessary cookies will prevent checkout from working.

8. Marketing Communications

Where you have subscribed, or where permitted by applicable law, we may email you about products, offers and technical content relevant to heavy equipment maintenance. We use a third-party email service provider to deliver these messages.

You can unsubscribe at any time using the link in any marketing email, or by emailing us. Unsubscribing does not stop transactional messages about your orders, refunds, warranty claims or account, which we must continue to send.

9. Who We Share Information With

We share personal information with the following categories of recipient, only to the extent needed for them to perform their function:

We may also transfer personal information in connection with a merger, acquisition or sale of business assets, subject to the protections in this Policy.

10. International Data Transfers

Where we transfer personal information out of the EEA or the UK, we rely on appropriate safeguards, including Standard Contractual Clauses with our processors, or on the derogation permitting transfers necessary for the performance of a contract with you — namely, fulfilling the order you have placed.

Our service providers also operate internationally, and information shared with them may be processed in the United States, the European Union and other jurisdictions in accordance with their own transfer mechanisms.

11. How Long We Keep It

We keep personal information only as long as needed for the purposes described here:

12. Security

This website is served over HTTPS with TLS encryption. We apply access controls, keep our platform and plugins updated, and limit access to order data to staff who need it.

No method of transmission or storage is completely secure. Please use a strong, unique password for your account and contact us immediately if you believe your account has been accessed without your authorization.

13. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Have inaccurate or incomplete information corrected
• Request deletion of your personal information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Receive your data in a portable format
• Opt out of marketing communications
• Lodge a complaint with your data protection authority

To exercise any of these rights, email help@liuchuangparts.com. We may need to verify your identity first. We respond within 30 days, or sooner where required by law. Exercising your rights is free of charge and will never result in less favourable treatment.

14. EEA, UK and Switzerland

If you are in the European Economic Area, the United Kingdom or Switzerland, the rights in section 13 are conferred on you by the GDPR, the UK GDPR or the Swiss FADP as applicable.

You have the right to lodge a complaint with your national supervisory authority — for example, the Information Commissioner's Office in the United Kingdom, or the data protection authority of your EU member state.

15. California and Other US States

If you are a California resident, the CCPA as amended by the CPRA gives you the right to know what personal information we collect, use and disclose; to request deletion or correction; to opt out of the sale or sharing of personal information; and to limit the use of sensitive personal information.

We do not sell or share personal information as those terms are defined under California law, and we do not knowingly process sensitive personal information for purposes requiring an opt-out.

Residents of other US states with comprehensive privacy laws have comparable rights. To exercise them, contact us using the details in section 19.

16. Deleting Your Data

To request account closure or deletion of your personal information, email help@liuchuangparts.com with the subject line Data Deletion Request, including the email address on your account and your full name.

We may need to retain certain records where required to complete an active order, comply with tax, accounting or customs obligations, resolve a dispute, process a warranty claim, prevent fraud, or enforce our agreements. We will tell you what is retained and why.

17. Third-Party Links

This website links to third-party sites, including carrier tracking pages and payment providers. We are not responsible for their privacy practices or content. Please read the privacy policy of any third-party site you visit.

18. Children

This website sells heavy equipment parts to businesses and trade customers. It is not directed at children and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

19. Contact Us

20. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, services or legal obligations. The current version is always published on this page with its last-updated date. Where a change materially affects your rights, we will take reasonable steps to notify you.

This Privacy Policy is issued by Foshan Hechuang Engineering Machinery Co., Ltd. (Business Reg. No. 91440605MAE6NT782U), trading as LIUCHUANG Parts, an independent aftermarket parts supplier. It forms part of our Terms of Service.