Delivery & Shipping Policy
Global Express Delivery for Heavy Equipment Parts
We ship directly from our fulfillment center in Foshan, Guangdong, China. All orders are dispatched via verified international express carriers with full tracking.
📦 Ships from Foshan, China
✈️ DHL · FedEx · UPS · Yanwen
🌍 50+ Countries Served
🔍 Full Tracking Provided
⚠️
Honest Shipping Disclosure: All items are shipped internationally from Foshan, Guangdong, China. Delivery times are estimates and may vary due to customs clearance, local carrier conditions, or remote area logistics. Import duties and taxes are the buyer’s responsibility. LIUCHUANG Parts is an independent aftermarket supplier — not affiliated with Caterpillar, Cummins, Volvo, John Deere or any OEM.
Order Processing Time
Processing begins after full payment is confirmed. Please allow the following times before your order ships:
📦 Standard Non-Programmed Parts
1–2 Business Days
Ready-to-ship hardware parts dispatched from our primary logistics center within 1–2 business days after payment authorization.
🖥️ Custom Flash Programmed ECM/ECU
2–3 Business Days
Our technicians program exact factory firmware to your submitted Engine Serial Number (ESN) and VIN before dispatch. CAT ET / Cummins Insite formats supported.
📧 Once you place an order and complete payment, you will receive an order confirmation email within 24 hours.
Handling Time: Most orders ship within 3 business days after cleared payment.
Tracking: A shipping confirmation email with a tracking number is sent immediately upon dispatch.
Delivery Window: Please allow 3–15 business days for delivery depending on method and destination.
Shipping Methods & Estimated Delivery
| Shipping Method |
Estimated Delivery |
Weight / Order Type |
Cost |
| ✈️ Express
FedEx / DHL / UPS |
3–8 Business Days |
1 kg – 10 kg |
FREE |
| 📮 Standard
Yanwen / USPS |
7–15 Business Days |
Under 1 kg |
FREE |
| 🚢 Heavy Freight
Sea / Air / Express |
Per Quote |
Over 10 kg |
Custom Quote |
* Delivery estimates begin from the date of dispatch, not the date of order. Remote areas or specific industrial zones may experience additional transit time due to local carrier availability. All delivery windows are estimates and not guaranteed.
How Your Order Ships
1
Place Your Order
Select your part, specify delivery method, and complete checkout securely.
2
Order Confirmation
You receive an order confirmation email within 24 hours of payment clearance.
3
Processing & Dispatch
Parts are tested, programmed (if ECM), packed, and handed to carrier within 1–3 business days.
4
Track & Receive
Tracking number emailed to you. Monitor delivery via DHL / FedEx / UPS tracking portal.
Customs Clearance, Duties & Import Taxes
All orders are shipped internationally from Mainland China. As a result, customs and import regulations apply:
💰
Import Duties & VAT — Buyer’s Responsibility
All listed prices are exclusive of destination country VAT, customs duties, and local import taxes. The purchasing customer is fully responsible for any such charges imposed by their country’s customs authority.
📋
Accurate Commercial Invoice Declarations
All international waybill invoices accurately reflect the true transaction value as required by cross-border compliance laws. We do not mark items as “gifts” or under-declare shipment values.
🛃
Customs Delays
Customs clearance is outside our control. While most shipments clear without delay, occasional inspections can add 2–5 business days. We recommend contacting your local customs office if your shipment is held.
Shipping FAQs
Why haven’t I received my order confirmation email?
Please check your junk or spam folder. To prevent this from happening, add
help@liuchuangparts.com to your safe sender list. If you still cannot find the email, contact us directly and we will resend it.
A tracking number will be emailed to you immediately after dispatch. You can track your shipment directly on the DHL, FedEx, UPS, or Yanwen tracking portal using this number.
You may cancel your order before it has been dispatched. Once shipped, cancellation is no longer possible. Please contact us at
help@liuchuangparts.com as soon as possible if you need to cancel.
My order / part did not arrive — what do I do?
If your order has not arrived within the estimated delivery window, first check the tracking link provided. If the tracking shows delivered but you have not received the item, or if there is no tracking update for more than 10 business days, contact us and we will investigate and resolve the issue promptly.
Can I retrieve an invoice from a previous order?
Yes. Contact us at
help@liuchuangparts.com with your order number and we will issue a commercial invoice for your records within 1 business day.
Need Help With Your Shipment?
Our team responds within 24 hours
Provide your order number or ESN for the fastest resolution.
🚚
Global Free Shipping
DHL, FedEx, UPS & Yanwen to your door
🔧
Technical Support
Expert ECM/ECU programming & diagnostic assistance
✅
Quality Assured
100% factory tested & verified aftermarket parts
🔒
Secure Payment
PayPal, Bank Transfer, or Credit Card
Shipping Policy Disclaimer: LIUCHUANG Parts (operated by Foshan Hechuang Engineering Machinery Co., Ltd. — Business Reg. No. 91440605MAE6NT782U) ships all orders from Foshan, Guangdong, China. Delivery estimates are not guarantees. Import duties, VAT, and customs fees are the sole responsibility of the recipient. All brand names referenced on this site (Caterpillar, Cummins, Volvo, John Deere, etc.) are used for compatibility identification only. LIUCHUANG Parts is an independent aftermarket supplier not affiliated with any OEM manufacturer.
